1. About Us
1.1 These Terms and Conditions, including the Schedules, any consents you provide from time to time, and any referenced documents such as the General Risk Disclosure, Conflicts of Interest Policy, Best Execution and Order Handling Policy, and Privacy Notice, form the agreement between you and Options Experts (referred to as "Options Experts", "we", "us", and "our"). Collectively, these documents are known as the "Agreement". By accessing or using our Services (explained in clause 2), you expressly agree to the terms of the Agreement. Your use of our Services signifies your acceptance of these terms.
1.2 You are responsible for periodically checking our website to review the current version of the Terms and Conditions. If you have any questions, please contact us.
1.3 Options Experts is authorized and regulated by the Cyprus Securities and Exchange Commission ("CySec") with reference number 109/10.
2. Our Services
2.1 We provide a digital trading platform, accessible where you can:
- Trade contracts for differences ("CFDs");
- Trade swaps relating to cryptoassets (total return swaps) ("TRS");
- Invest in securities;
- Trade cryptoassets
These activities are referred to as the "Trading Services".
2.2 Additionally, we offer "Copy Trading Services", allowing you to trade CFDs, TRS, securities, and cryptoassets by copying the trades of other customers or portfolios we have curated.
2.3 We also provide relevant custody services for your trades and copy trades.
2.4 When we refer to "Services", we mean all the services described above, including Trading Services, Copy Trading Services, custody services, and other related services.
2.5 Some terms in the Agreement apply only to certain Services. If you do not use those Services, the respective terms will not be part of your Agreement with us. We will clearly indicate which terms apply to which Service, but please contact us if anything is unclear.
3. Regulatory Status of Our Services
Trading Services and the Appropriateness Assessment
3.1 Our Trading Services are execution-only. This means you are responsible for all investment decisions regarding your trades, including opening, closing, or not opening or closing transactions. The capacities in which we trade on your behalf are set out in the relevant Schedules that apply to the Services you use.
3.2 When trading complex products like CFDs or TRS, we are required to assess whether the product is appropriate for you (the "Appropriateness Assessment"). We do this by obtaining information about your investment knowledge and experience in trading such products.
3.3 If we determine that a complex product is inappropriate for you, or if you do not provide the required information for the Appropriateness Assessment, we may not allow you to trade such instruments or will provide a warning regarding the trading of such instruments.
Copy Trading Services and the Suitability Assessment
3.4 The Copy Trading Services involve a limited form of discretionary investment management. Before you can engage in a copy trade, we must assess whether our services are suitable for you (the "Suitability Assessment"). This involves obtaining information about your investment knowledge and experience in copy trading, your investment objectives and risk tolerance, and your financial situation, including your ability to bear potential losses.
3.5 If we determine that our Copy Trading Services are unsuitable for you based on the Suitability Assessment, or if you do not provide the required information, you will not be able to enter into copy trades on the Options Experts platform.
3.6 We may update your Suitability Assessment periodically. You should inform us of any changes in your knowledge, experience, financial situation, or investment objectives so we can update your Suitability Assessment.
Information Provided by You
3.7 You agree that the Appropriateness and Suitability Assessments are based on the information and documents you provide. We rely on this information and are not responsible for any damages or losses arising from inaccuracies. You agree to notify us immediately of any changes and provide up-to-date, accurate, and complete information upon our request.
4. Limitations to Our Services
4.1 We DONT provide personalized investment recommendations or advice related to investments or taxes. Any explanation or information we provide regarding a trade, copy trade, or their performance is not intended to be, and should not be considered, advice.
4.2 The Options Experts trading platform is not an exchange or a market. This means:
- You can only conduct trades and investments with us on the platform, not with third parties.
- All trades initiated on our platform must be closed on our platform.
- All products purchased on our platform can only be sold on our platform, not on third-party platforms.
- Generally, you will not be able to transfer products into or out of your Options Experts account or to a third party at any time. However, we reserve the right to permit and support this functionality at our discretion, such as transferring certain products between your Options Experts account
- Our prices may differ from those provided by other brokers, market prices, and current prices on any exchanges or trading platforms.
4.3 Therefore, you expressly consent to us executing orders outside of a regulated market, multilateral trading facility, or organized trading facility, as described in these Terms and Conditions, the relevant Schedule, and the Best Execution and Order Handling Policy.
4.4 We may not offer all our Services to customers domiciled in certain countries due to legal restrictions or our internal policies (these are known as "restricted countries"). If you are a resident of a restricted country, you may access some, but not all, of our Services. We may change the list of restricted countries and the available Services over time.
4.5 Our Services may not be accessible in a blocked country. If you are traveling to a blocked country, you may not have access to your Options Experts account or any of our Services, even if you do not normally reside in the blocked country. We are not liable for any loss resulting from your inability to access the Options Experts platform due to being in a blocked country or circumstances beyond our control.
5. Key Risks of Using Our Services
5.1 The primary risk of using our Services is that you could lose all the money you have deposited into your Options Experts account. Therefore, you should only trade or invest money you can afford to lose. It is crucial to fully understand the risks involved before deciding to trade with us, considering your financial resources, level of experience, and risk appetite. If necessary, seek advice from an independent financial advisor.
5.2 The actual returns and losses you experience will vary based on many factors, including but not limited to market behavior, market movement, and your trade size.
5.3 The value of your investments may fluctuate.
5.4 Your Options Experts account and our Services are provided in US Dollars through crypto, which means transactions with Options Experts will carry an inherent foreign exchange risk unless all the money you deposit and withdraw from your Options Experts account is in US Dollars.
Monitoring Your Trades
5.8 If you believe there is an issue with an order or trade not appearing on the Options Experts trading platform or if you encounter any other problems with an order or trade, you should contact us immediately.
6. Best Execution
6.1 We are committed to taking all necessary steps to consistently achieve the best possible results for you when providing our Services. Our Best Execution and Order Handling Policy outlines the procedures we follow and the relevant market factors we consider as part of our obligation to ensure best execution. This policy, which may be updated periodically, is part of our Agreement with you and is available on our website.
6.2 We aim to achieve the best possible financial outcomes for you across all your trades. This means that while some individual trades may not be optimal, they are part of a strategy designed to deliver the best overall result. When we believe it is in the best interest of our clients, we may combine your order with our own or those of other clients, or we may split your orders. Factors such as trade speed and likelihood of success are also considered alongside price. Aggregating or splitting orders may sometimes result in more favorable terms or prices and other times in less favorable ones than if your order had been executed separately.
6.3 We regularly review the effectiveness of our Best Execution and Order Handling Policy to ensure we consistently achieve the best outcomes for you.
7. How Your Money Is Protected
7.1 Options Experts is covered by the Cyprus Investor Compensation Fund ("Fund") and USA funds protocol. If we fail, the Fund can return your money up to €20,000, subject to updates from time to time.
7.2 Fund protection applies all regulated products. This means that any cryptoasset trades, including cryptoasset copy trades, are fully protected. However, security trades, security copy trades, CFD trades, CFD copy trades, TRS trades, and TRS copy trades are protected.
8. How to Make a Complaint
8.1 If you are unhappy with a Service or if something has gone wrong, please contact us, and we will try to resolve the issue. You can contact us directly via:
- The "Help" section of our platform, where you will also find our complaints procedure; or
- The customer service section of our website.
8.2 For more information on our complaints handling procedure, visit our website
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9. Communicating with You
How We May Contact You
9.1 You expressly consent to us using our platform or website, www.oexfirm.com, to inform you of information about us and any changes (including changes to our Agreement and our Best Execution and Order Handling Policy).
9.2 We may also communicate with you via our website, by email, telephone, fax, post, newsletter, letter, electronic chats, and other means of communication. We will use the contact details you provided when you opened your Options Experts account, and as updated by you.
9.3 If your details change, including your email address, contact numbers, name, home address, country of residence, or nationality, you must inform us as soon as possible. If you do not, you may not receive important information from us.
9.4 Our Agreement with you, and all information, statements, and notifications between you and us, will be in English. If we provide you with documents in another language and there is an inconsistency, the English version will prevail.
*Contacting Us*
9.5 If you have any questions about the Agreement or would like to speak to us, you can contact us in the following ways:
- By phone: ⚠️⚠️⚠️⚠️
- Online: [Options Experts Customer Service](https://www.oexfirm.com/customer-service/)
10. Keeping Your Options Experts Account Safe
10.1 If we accept your application, we will open an Options Experts account for you. You will need to choose a username and password to access your Options Experts account, and we may also require other security details.
10.2 It is your responsibility to take all reasonable steps to keep your Options Experts account safe. For example, you should keep your security details, such as your username and password, secret. You should select a password that is not easy to guess (using a combination of uppercase and lowercase letters, numbers, and symbols) and is unique to your Options Experts account. We recommend that you do not reuse a password previously used for other platforms or services. You should also enable two-factor authentication to secure your account.
10.3 You must change your security details immediately and contact us as soon as possible if you think someone else knows them.
10.4 We may block access to your Options Experts account or our Services if we believe it is necessary for security or legal reasons. For example, if we suspect unauthorized access to your account.
10.5 We may contact you to provide new security details or require you to change your security details.
10.6 You must not give any third party (including minors) access to or control of your Options Experts account. If you choose to give another person access to or control of your account, you do so at your own risk, and we will not be responsible for their decisions. For example, if they place trades or copy trades and incur losses, we will not refund you. We reserve the right to cancel or reject any orders placed by third parties for security or legal reasons.
11. How We Treat Your Money
11.1 "For some products, When your money stops being client money," any money you deposit into your Options Experts account will be treated as "client money" in accordance with the CySEC rules.
11.2 The Services include trading in cryptoassets. Cryptoassets are regulated products and therefore any money held in relation to a cryptoasset trade or copy trade will be subject to the CySEC rules, unless otherwise stated. However, we will endeavor to protect your money in accordance with best market practice.
11.3 Under the CySEC rules, we will separate client money from our own money by putting it into a separate bank account with a reputable bank. This is called a "client money account." We are permitted by the CySEC rules to hold your client money, and other clients' client money, together in the same client money account, known as an "Omnibus Account."
11.4 We may hold client money in bank accounts in the European Economic Area ("EEA"). We may also hold client money in bank accounts in a different country outside the EEA. This means that different rules, regulations, and laws may apply to these banks, which means that in the event of an insolvency, money in a client money account held with that bank may be treated differently than money held with an EEA Bank.
11.5 While we take reasonable care in selecting banks to open client money accounts with, we are not responsible for the insolvency, actions, or omissions of any bank.
11.6 We may allow third parties to hold your money for transaction purposes. These third parties may include an Options Experts affiliate, an exchange, or a clearing house, and may also hold your money in an Omnibus Account. We will take reasonable steps to ensure your money is treated as client money where applicable, but we are not responsible for the actions or omissions of these third parties.
11.7 In the event of insolvency or similar proceedings concerning a third party appointed to hold your client money, we will only have an unsecured claim against the party on behalf of you and our other clients. This means you are exposed to the risk that the money received from such a party is insufficient to satisfy all claims.
Placing Your Money into a Qualifying Money Market Fund
11.8 Instead of holding your money in a client money account, we may invest it in units or shares of a qualifying money market fund. Consequently, your money will not be held as client money per the applicable CySEC rules on safeguarding client funds. Instead, the units or shares will be held as safe custody assets in line with CySEC rules on safe custody. Under these rules, we will separate the units or shares in the qualifying money market fund from our own.
11.9 We will not pay you any interest earned on the units or shares in the qualifying money market fund.
11.10 Investments in qualifying money market funds are considered low risk. However, if the fund fails, causing you to lose money, we may reimburse you, though we are not obligated to do so by Applicable Law.
11.11 You expressly consent to us investing your money in a qualifying money market fund. Your agreement is necessary for us to provide our Services. If you do not agree or change your mind, please inform us in writing, and we will assist you in closing your Options Experts account.
12. Fees and Costs
12.1 We will charge a fee for each order executed on your behalf, known as a "spread," which is the difference between the buy and sell price. The spread varies by product and Service and is detailed on our website. We will estimate the total spread each time you place an order, though the actual amount may change between order placement and execution.
12.2 Spreads can vary due to market conditions. For example, market conditions may cause spreads to widen beyond the typical spreads displayed on our website or platform. For certain instruments, we may offer trading during off-market hours, applying wider spreads to account for reduced market liquidity and increased volatility.
12.3 Specifically for TRS trades and TRS copy trades, the price includes the underlying cryptoasset price plus a commission. Typical commission rates are detailed on our website.
12.4 We don't charge fees when you deposit or withdraw money from your Options Experts account.
12.5 A monthly inactivity fee may be charged if there has been no trading activity on your Options Experts account for at least 12 months.
Recording Your Communication with Us
You agree that we may record telephone, email, and chat conversations, as well as any other forms of communication, activities, and transactions between you and us. These recordings may be used as evidence in any proceedings related to our Agreement, any orders you place, and/or trades executed. These records will be our sole property.
13. Rules of Trading
13.1 When using our Services, you must follow these rules:
- Do not reverse engineer or bypass any security measures on the trading platform.
- Do not use software, artificial intelligence, high-speed, or mass data entry techniques to manipulate or unfairly advantage yourself on our systems or Services.
- Do not engage in trades that manipulate our platform, such as placing buy and sell trades for the same or similar products simultaneously.
- Do not engage in transactions or combinations of transactions that manipulate the Options Experts trading platform, such as holding long and short positions in the same or similar instruments at similar times, either individually or in concert with others, including between connected accounts or accounts with different entities within the Options Experts Group.
- Do not act in an unfair, abusive, manipulative, or illegal manner when using our Services, such as scalping.
- Do not engage in trades aimed at exploiting price errors or conducting trades at off-market prices.
- Ensure your orders comply with exchange rules and securities or commodities laws, regulations, or rules, and are not intended to defraud or manipulate the market.
14. Closing or Blocking Access to Your Options Experts Account and/or Services
14.1 You can close your Options Experts account at any time by sending us an email. Your account will be closed within seven days of receiving your request. . While you can close your account at any time under these Terms and Conditions, note that due to market fluctuations, you do not have a right of withdrawal per the Distance Marketing of Consumer Financial Services Law 242(I)/2004.
14.2 We will execute and close any orders you placed before requesting account closure . At our discretion, we may allow you to place new orders during the seven-day period, and will execute and/or close these orders before the period expires. You will be responsible for any associated fees for orders executed or closed during this time.
14.3 You should close any open trades before requesting account closure. If you do not, we will close all open trades when your Options Experts account is closed. We are not responsible for any financial losses resulting from the closure of your trades.
14.4 We may freeze, block, or terminate our Services and/or your Options Experts account if:
(a) We decide to stop providing Services to you;
(b) We require information from you – "How to Open and Maintain Your Options Experts Account," and/or – "Regulatory Reporting," to comply with our legal obligations, and you cannot or do not provide accurate, complete information;
(c) You breach the trading rules
(d) An "Event of Default" occurs as defined
(e) An "Exceptional Event" occurs
14.5 We will make reasonable efforts to notify you if we need to freeze, block, or terminate our Services and/or your Options Experts account. However, there may be situations where we must take these actions without prior notice, such as when we believe there is a security or regulatory risk, you have breached the Agreement, an Exceptional Event occurs, we are required by Applicable Law or a regulator, or there is an application, order, or other announcement related to your winding up or bankruptcy.
15. Personal Data and Privacy
15.1 We are committed to responsibly handling your information. By entering into this Agreement, you confirm that you have received a copy of our Privacy Notice, also available on our website. We will use your personal data as outlined in the Privacy Notice. If you have any questions about how we use your personal data, you can contact us, as detailed in the Privacy Notice.
15.2 We and our affiliates and agents may collect, store, and process information from you or related to the Services to comply with Applicable Law and/or regulation, including disclosures to governmental authorities. To meet our legal or regulatory obligations, we may transfer your personal data outside of the EEA. For more information about transferring your personal data outside of the EEA, please refer to our Privacy Notice.
16. Applicable Law and Regulation
16.1 These Terms and Conditions, and any orders and trades, are subject to all Applicable Law and regulation, including (but not limited to) CySEC rules, articles, by-laws, regulations, policies, procedures, and interpretations of relevant exchanges, markets, and clearinghouses where we may hedge any trades. This also includes any other applicable regulatory, self-regulatory, or governmental authority requirements ("Applicable Law").
16.2 We will not be liable for any actions, inactions, decisions, or rulings made in accordance with Applicable Law. We may also take or omit any actions that we consider reasonable to comply with Applicable Law.
16.3 Any reference to a person in these Terms and Conditions shall include corporate bodies, unincorporated associations, trusts, partnerships, and individuals.
This Schedule A outlines the specific terms applicable when trading CFDs on the Options Experts platform. The terms in Appendix 1 also apply if trading CFDs related to cryptoassets. These terms, including Appendix 1 if applicable, are in addition to the General Terms and Conditions, which apply to all our services, not just CFD trading. This Schedule does not apply to TRS trading, which is covered in Schedule B. Capitalized terms in this Schedule have the same meanings as in the General Terms and Conditions. In case of any conflict, this Schedule will prevail.
1. What is CFD Trading?
A contract for difference (CFD) is a financial product that allows you to trade based on the price movements of an underlying asset, such as shares, forex, indices, commodities, or cryptoassets. When you trade a CFD, you agree to exchange the difference in the price of the underlying asset from the time your position is opened to when it is closed.
2. Our CFD Trading Service
2.1 We may act as principal or on a matched principal basis when providing CFD trading services, meaning we will be the counterparty to your trades.
2.2 When buying and selling complex products like CFDs, we must assess the appropriateness of the product based on your trading knowledge and experience ("Appropriateness Assessment").
2.3 If we determine that our CFD trading service is not appropriate for you, we will either:
(a) Provide you with a warning, allowing you to proceed at your own risk; or
(b) Block the CFD trading functionality on your account, preventing you from trading CFDs on the Options Experts platform.
2.4 We allow you to trade CFDs using leverage, which can increase both your potential gains and losses.
2.5 If you are a retail client, we ensure you do not lose more money than you have deposited into your account when trading CFDs, as required by applicable law. This is known as "negative balance protection."
3. Limitations of Our CFD Trading Service
When trading a CFD, you gain economic exposure to the underlying asset, but you do not gain legal ownership. For example, trading a CFD on shares does not confer voting rights or dividend entitlements. However, adjustments may be made if a "Corporate Event" occurs, as detailed in paragraph 11 - "Corporate Events."
4. The Key Risks of CFD Trading
4.1 CFDs are complex derivative products with a high risk of rapid financial loss due to leverage. Trading with leverage can magnify gains and losses, meaning even small price changes in the underlying asset can lead to significant financial consequences. You may lose more than your initial deposit.
4.2 The underlying assets of CFDs, such as equities, forex, commodities, and cryptoassets, can be highly volatile. This volatility means their prices can change rapidly and unpredictably. Trading CFDs related to cryptoassets may involve higher risks than trading other financial instruments,
4.3 You should only trade CFDs if:
(a) You have sufficient and relevant knowledge or experience in trading volatile markets;
(b) You fully understand how CFDs work, including all associated risks and costs, and recognize that margin or leverage increases risks;
(c) You are trading with money you can afford to lose;
(d) You have a high-risk tolerance;
(e) You seek short-term exposure to a product or market;
(f) You understand that we may close your transactions without prior notice or with very short notice;
(g) You acknowledge that we can change margin requirements at our discretion (including for open positions), and we may provide very short notice or no notice at all in exceptional circumstances. We will adjust margin requirements in accordance with applicable law;
(h) You understand that changes in margin requirements may result in execution prices that do not match your order prices, including limit, take profit, and stop loss orders; and
(i) You are prepared to manage your transactions actively, understanding that immediate action may be required due to market volatility, changes in margin requirements, or exceptional events.
4.4 Ensure you fully understand the risks before using our services and seek appropriate investment, financial, legal, tax, and other necessary professional advice if needed. More information on CFD trading risks is available in our Risk Warning Disclosures. You should read and understand these risks before entering into this agreement.
5. Using Leverage and Margin
5.1 We allow you to trade CFDs using leverage, which means you only need to deposit a portion of the transaction cost upfront, referred to as "margin." This margin serves as security against potential losses. The more leverage you use, the less margin is required.
5.2 The amount of leverage available varies depending on the underlying product. Applicable Law sets the maximum leverage we can offer (and thus the minimum margin requirement). However, we can decrease leverage (and increase the margin requirement) and change the leverage and margin requirements we offer at any time, provided the leverage does not exceed the maximum allowable amount, including for open positions
5.3 If you are a retail client, we are legally required to limit the leverage you can apply to certain transactions and set a minimum margin requirement. These restrictions do not apply to professional clients. The nature of these restrictions will depend on your country of residence and the underlying asset you are trading. If transactions are executed with leverage or margin that is no longer permitted in your country, we may close any or all open positions without further notice and may also close your Options Experts account. This could result in either a profit or a loss for you.
5.4 We calculate margin on a position-by-position basis. The available margin on a position cannot be less than 50% of the potential loss on that open position. If you lack sufficient margin, we may require additional funds to secure your trades. You can view the required margin amounts on our website.
SCHEDULE E – COPY TRADING
This Schedule E outlines the specific terms applicable to using the copy trading feature on the Options Experts platform. The terms in this Schedule E supplement the General Terms and Conditions, which apply to all our services, including copy trading. Capitalized terms in this Schedule E will have the same meanings as those in the General Terms and Conditions. In case of any conflict or inconsistency between this Schedule E and the General Terms and Conditions, the terms in this Schedule E will prevail.
1. What is Copy Trading
1.1 By using the copy trading services, you agree to utilize our investment management services.
1.2 The Options Experts platform enables you to interact, follow, and copy other traders, strategies, and/or portfolios using the information provided. This includes "social trading features" such as detailed account information, trading histories, risk profiles, and other data regarding Options Experts traders, strategies, and/or portfolios, which can help you decide whether to copy a particular trader, strategy, or portfolio.
1.3 Copy trading allows you to replicate the trading activities of other traders. You can copy a specific Options Experts trader’s account or a portfolio (details below). By placing a copy order, you authorize us to automatically replicate this account in your Options Experts account without prior consultation, consent, or approval. This replication will be proportional with the same products and trading instructions, unless such actions would violate applicable laws. For example, we may initiate, stop, or pause copy trading of the copied trader, account, portfolio, and/or strategy, and set limits on any positions.
2. Our Copy Trading Service
2.1 We offer a copy service that allows you to replicate trades on the Options Experts platform in two ways:
- (a) *CopyTrader:* You can choose to copy the orders in a single Options Experts trader’s account. For more information, please see paragraph 8 - "Placing an order."
- (b) *CopyPortfolio:* You can choose to copy an account that contains a portfolio of products and/or traders. Some portfolios are designed by us, and some by third parties. Each portfolio will have specific profiles and parameters that may be set manually or by algorithms. More details on our copy trading functionality are available on our website.
2.2 We may update or change the structure and/or composition of a strategy under the CopyPortfolio functionality at our discretion without notifying you. This is known as "re-balancing."
3. Placing an Order
3.1 Before entering into a copy trade, you must allocate the amount of money you wish to invest in that copy trade. This amount will be allocated in transactions proportional to the copied account. We will then automatically execute that order for you without prior confirmation. The opening of such transactions does not require prior consultation, consent, or approval. Trades below the minimum trade amount will not be opened.
3.2 There are several restrictions on orders when copy trading, including the minimum and maximum amounts that can be invested in any Options Experts trader or portfolio that you copy, the minimum amount on any single copy trade, and the maximum number of traders that you can copy.
3.3 When using our CopyTrader service, you can choose to copy:
- (a) All trades currently open in a specific account and new trades opened after you begin copying that trader’s account.
- (b) Only new trades opened after you start copying the trader’s account. This means we will not copy any trades in the trader’s account that were entered into before this point.
3.4 When using our CopyPortfolio service, the copy trading functionality allows you to copy both existing and new trades.
3.5 If you are copying all currently open trades, we will open your position at the best available price at the time of copying, not the price at which the original trade was made. If the markets are closed at the time of copying (e.g., during a market break), we will open a market order for you, which will be executed at the first available price when the market reopens.
3.6 If you are copying only new trades:
- (a) We will open your positions simultaneously with the trades being copied.
- (b) All instructions and actions related to the copied trade will be automatically replicated in your Options Experts account, including stop losses, take profits, and the closing of trades. For example, if a copied trader extends their stop loss by adding more funds, your stop loss will be adjusted accordingly. However, your position amount will remain the same as its initial amount.
3.7 The copy trading service includes various functionalities that may be available to you from time to time. However, we may add, remove, or change these functionalities at our discretion. This may affect how you use the copy trading service on our platform, such as whether you can copy all trades or only new trades of a trader or portfolio.
4. Fees and Costs
4.1 When placing a copy trade, fees will be charged on the same basis as those applied to the copied account for the same trades.
The only fee you are meant to pay is the copy trader 10% commission fee which is deducted from your profit whenever you want to make a withdrawal.