This privacy policy (the “Policy“) explains how the Options Experts group (collectively “Options Experts“, “we,” or “us” and each member of the Options Experts group for whose services you registered, the “Options Experts Entity“) collects, uses, and discloses personal information through its websites, mobile applications, and other online products and services that link to this Policy, including any of the products and services detailed below (collectively, the “Services“) or when you otherwise interact with us.
The Services include providing:
1. The Options Experts social trading platform for investing in stocks & ETFs, cryptocurrencies, and for CFDs trading, which users can sign up for an account with;
2. The Options Experts Money App which facilitates the Options Experts Money services (e-money account servicing payments and debit card) and Options Experts Money Crypto Wallet services;
3. Options Experts Digital Assets Exchange Services;
4. Any other site, web platform, or service facilitated by any Options Experts Entity (any account described in (i)-(iv) being an “Options Experts Account” for the purpose of this Policy).
We encourage you to read this Policy carefully as it forms part of the relevant Options Experts Entity’s terms and conditions, terms of business, agreements with you, and/or terms of use.
If you accept or agree to this Policy on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Policy and, in such event, “you” and “your” will refer and apply to that company or other legal entity.
Application of this Policy
For the purposes of applicable state and/or international data protection laws, the respective Options Experts Entity with whom you have registered is the “controller” of personal information collected through www.oexfirm.com, other Options Experts group entities’ websites, widgets, and other platforms (together the “Site”), and is the company to contact if you have questions about the use of your personal information (see the “Contact Us” section below). This Policy also applies to personal data about each authorized representative of a client and about other persons or entities where this personal data is collected in the course of providing the Services (such as directors of corporate clients).
Collection of Information
1. Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an Options Experts Account, participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, make a purchase, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us.
2. When You Sign Up or Register for an Options Experts Account or Services
If you sign up for an Options Experts Account or other Services, we will collect basic information about you including your name, email address, and telephone number. You may provide this information to us directly or by signing in to your account/service with a third party, including without limitation, Facebook or Google. We will use the information that we collect about you to:
- Create and maintain your Options Experts Account;
- Allow you to log in to Options Experts;
- Contact you about your Options Experts Account and/or our Services (this may include marketing emails).
3. When You Provide Information to Build Your Profile
Once you have created an Options Experts Account, we will ask you to provide additional information to allow you to make use of certain functions. We will ask you to provide a copy of an identification document, such as a passport, residency permit, visa or national identity card, a utility bill, and other documents as may be required by us to comply with our regulatory obligations and to verify your identity.
We will use the information you provide in your Profile to:
- Verify your identity and carry out regulatory checks, including “know your customer” (KYC), anti-money laundering, fraud, sanctions, and politically exposed person (PEP) checks;
- Contact you about your Options Experts Account, including requests for additional information or documentation;
- Provide you with notices related to your Options Experts Account, general updates, market updates, and other marketing materials;
- Tailor products and services to you, including performing suitability or appropriateness assessments;
- Assess your credit risk and risk score according to parameters determined by Options Experts;
- Determine your client category (e.g., professional client, wholesale client);
- Maintain administrative records related to our business;
- Set up security measures to secure your account, including two-factor authentication (2FA);
- Provide the Services.
You can update your Profile at any time by visiting the “Account” page in the Settings menu when logged into your Options Experts Account. We recommend that you update your Profile regularly to ensure the services offered are appropriate for your current circumstances.
When You Contact Us
If you contact us by telephone, email, post, or use another function offered by Options Experts, such as the chat feature, we will collect any information about the communication and any additional information you choose to give us. We record and retain all telephone calls and other communications and may use them in our dealings with you, including dispute resolution or legal proceedings.
When an Options Experts User Invites You to Use Options Experts
Users of Options Experts can invite their contacts to sign up for an account. We only collect the email addresses of individuals that users choose to invite and use these addresses solely for sending invitations at the request of the existing Options Experts user.
Information About Your Use of the Options Experts Services
1.Usage and Automatically Collected Information
When you access or use our Services, we automatically collect information about you, including:
- Financial Information: Related to your use of the Services.
- Log Information: Including browser type, app version, access times, pages viewed, IP address, and previous page visited.
- Device Information: Including hardware model, operating system and version, unique device identifiers, and mobile network information.
- Activities on the Site: Including content you post, account details, transactions made, and payment method.
- Location Information: According to your device permissions, we may collect geo-location data.
- Information Collected by Cookies and Other Tracking Technologies: For more details, see our Cookie Policy.
2. Information We Collect from Other Sources
We may collect personal information about you from third-party entities for regulatory verification purposes, such as identity verification agencies and credit referencing agencies. Additionally, if you connect to Options Experts through a third-party platform, such as Facebook, we may access and collect information from your profile/account as permitted by your privacy settings on that platform.
3. Unsolicited Information
If you provide us with unsolicited personal information, we will retain only the information we are entitled or required to hold due to the products and services we provide. Any additional information provided may be held similarly to the required information.
4.Use of Information
We use the information we collect to provide, maintain, and improve the Services, including:
- Administering, verifying, and maintaining your account;
- Fulfilling our obligations to you;
- Complying with regulatory and legal requirements;
- Monitoring content you post;
- Managing transactions;
- Monitoring trading activity for inconsistencies and potential illegal activities;
- Compiling statistical analyses of our platform;
- Managing inquiries, disputes, and legal proceedings;
- Providing information to credit reference agencies;
- Participating in crime prevention and legal compliance;
- Developing and marketing new products and services;
- Novating, transferring, or assigning any of our rights or liabilities.
5. Sharing of Information
We share your personal information only in the following circumstances:
- Between Options Experts entities and our current and future parents, affiliates, subsidiaries, and other companies under common ownership;
- With professional advisors, vendors, consultants, and service providers who need access to the information to perform work on our behalf;
- During negotiations or in connection with any merger, sale, financing, or acquisition of Options Experts;
- As required by applicable law or legal process;
- If we believe your actions are inconsistent with our user agreements or policies;
- With your consent, such as when you use the “Options Experts Connect” feature.
This rephrased policy aims to maintain clarity and coherence while ensuring the essential details and legal stipulations are effectively communicated.